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2 posts tagged with "pediatrics"

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· 2 min read
Reshma Khilnani

Develo has built a full-featured EHR and customer relationship management (CRM) for pediatrics, encompassing core scheduling, clinical, and billing workflows along with family engagement capabilities.

(5 minute demo)

Outpatient pediatrics is uniquely family-centered, longitudinal care-driven, and high volume, with distinct well child check-ups and payor mix that is different from other specialties. Accordingly, the Develo product is beautifully designed with much attention to the nuances that matter to their core independent pediatric practices market.

Beautiful growth chart from develo (A beautiful pediatric growth chart)

Develo has built a full stack solution with key innovations around automating family engagement, reducing administrative tasks, and AI-assisted documentation.

Patient intake (Intuitive patient intake)

They rapidly release new capabilities and take a comprehensive, end-to-end approach to build a full operating system for pediatrics, rather than just optimizing a narrow set of provider workflows.

Scheduling order (Scheduling orders)

Develo EHR is FHIR native and built on Medplum using the following features:

  • Self-hosting: Develo hosts Medplum in their own AWS.
  • Multi-tenant: Develo customers have separate datastores using Medplum projects.

This application is an example of a software company, using Medplum to build a custom EHR that delights pediatricians, patients, and families alike. Some screen shots of the applications are shown below.

Billing experience (Even the billing experience shows attention to detail)

· 3 min read
Reshma Khilnani

(2 minute demo)

Introduction​

Summer Health is an innovator in direct-to-patient pediatrics, with a focus on messaging and mobile access for parents via SMS. Their fast growing practice is available nationwide and is known for excellent patient engagement.

Medplum Solutions Used​

  • Custom EHR - The Summer Health custom EHR allows providers to respond to patient messages, enables task management and automation, and has AI-assisted encounter documentation.
  • Patient Portal - The patient experience includes the ability to reach pediatricians via messaging, and to view information across web and mobile devices.
  • FHIR API - with all data being natively stored as FHIR, enabling synchronization through a FHIR API to Google BigQuery allows robust analytics and visibility into operations.

Challenges Faced​

The unique nature of the Summer Health offering necessitated custom software development, specifically:

  • Messaging-based workflows are convenient for users, but require aggregation, careful data extraction and synthesis to be actionable for providers.
  • Pediatrics requires complex access control patterns because patients are children and multiple caregivers are creating and accessing data on their behalf.
  • Timeliness and tasking are crucial and providers and staff respond in a timely manner to patient inquiries.
  • Mobile access with single sign on for clinicians who primarily administer care through mobile devices. This was a key pain point with other solutions.

Why Medplum?​

Medplum stood out for the following reasons:

  • Complete control over the user experience, reducing burden for the providers.
  • Identity management and access control allows caregivers to access records.
  • Unlimited and flexible integrations, and ability to build them as needed without restriction, including streamlined incorporation of cutting edge technologies like LLMs.

The team completed their initial build in 16 weeks.

Features Used​

The following Medplum features were used to build this product.

  • Integrations - notably Medplum's integration framework and tools made it easy to integrate BigQuery and LLMs.
  • Google Authentication and External authentication - Summer Health uses multiple identity providers for practitioners and patients respectively.
  • Access policies - Patients are children, so parametrized access policies support parent and caregiver access.
  • Subscriptions - integrations to data warehousing and other applications are powered by event driven notifications
  • FHIR Datastore, specifically family relationships and GraphQL allow for medical records that incorporate sibling and family member context
  • Charting and Task Management - encounter documentation and tasks are featured in the application and major drivers of the workflow.
  • Bulk FHIR API to support reporting and interoperability with other systems.